Refunds & cancellation

Last updated: October 2026

The free plan

The free plan costs nothing, so there is nothing to cancel or refund.

Pro plan cancellation

Pro does not renew automatically and there is no contract. You cancel simply by not paying for the next month. Your Pro features stop on the expiry date of your code, and all your documents stay on your phone.

When we refund

We refund the payment for that month if:

• you paid but did not receive your Pro code within 48 hours, or
• your Pro code does not work and we cannot fix it within a reasonable time (we will first try to send you a working code), or
• you were charged twice or paid the wrong amount by mistake.

When we do not refund

Pro is a digital service that switches on as soon as you enter your code, so we do not refund because you changed your mind, did not use Pro, or are unhappy with the features. We also do not refund codes that have been shared with other people, or codes that have already expired.

Time limit

Please contact us within 7 days of paying if you think you qualify for a refund.

How to ask

Email hello@sharpzo.co.za or WhatsApp +27 75 083 7818 with your name and the number you paid from. Approved refunds are paid back to your original payment method, usually within 7 working days.

Delivery

Sharpzo is a digital service. Your Pro code is sent on WhatsApp after your payment is confirmed. No physical goods are delivered.